Contact

Please enter your inquiry details.
Depending on the content, it may take some time to respond.
We will generally respond within 5 business days.

We have compiled a list of frequently asked questions below. Please refer to them before contacting us.
Is there a place where I can see the real thing?

thank you.

You can try on and purchase our products at the following stores:

Brightway stores
How do I choose the size?

Please refer to this size guide.

Size & Care Guide

We also provide a size guide on each product page.
Please use this to determine the size that suits you.

If you are unsure before purchasing, we can send you two sizes and ask you to return one size.
Please feel free to contact us via our official brightway LINE account.

brightway LINE account
Is it possible to exchange sizes?

Size exchanges are only possible when trying on items indoors.
After receiving the product, please be sure to check the size indoors.
If you have any questions or requests, please contact us via our LINE account.

brightway LINE account
What is the difference between 7001 and 5001?

The BR5001 has a synthetic rubber outsole.
The BR7001 is equipped with an outsole made of EVA resin material.

The EVA sole is 1.5cm thicker than the synthetic rubber sole, while being lighter and providing better cushioning.
The wooden last is the same design, so the size is the same.
What is the difference between the EVA series and other series?

The BR5001 has a synthetic rubber outsole.
The BR7001 is equipped with an outsole made of EVA resin material.

The EVA sole is 1.5cm thicker than the synthetic rubber sole, while being lighter and providing better cushioning.
The wooden last is the same design, so the size is the same.
Is it possible to change the rubber sole design to an EVA sole?

Yes, brightway designs can be interchanged with all sole types.
The color can also be replaced with a different color than the one installed.
In that case, please let us know when adding the item to your cart that the color is different from the sole color of your shoes.
When replacing the soles, is it possible to exchange them for a different color sole?

Yes, you can change the color when replacing the soles, for example from white to black.
In that case, we would appreciate it if you could write something like "I would like the shoes to be white and the soles to be black" in the comments section when adding the item to your cart.
Is it possible to replace the soles of products other than Brightway?

I am very sorry.
Sole replacement is only available for Brightway products.
Is it possible to purchase products or request sole replacement at brightway's headquarters?

We are available on weekdays from 9:00 to 17:00.
In that case, we would be very grateful if you could contact us in advance via our LINE account or by calling the brightway office.

brightway LINE account

TEL: 06-6641-2714 (International Shoes Co., Ltd.)
*The company name is International Shoes Co., Ltd.
Please let us know at the beginning that this is regarding the repair of the brightway.