Shipping policy
Shipping Policy
International Shoes Co., Ltd. (brightway osaka) ships products both within Japan and overseas.
Processing and Shipping
After your order is confirmed, we usually ship within 1 to 3 business days. Saturdays, Sundays, and public holidays are non-business days, so processing may be carried over to the next business day or later.
Destinations and Estimated Delivery Times
| Destination |
Estimated delivery time |
| Within Japan |
1 to 3 business days |
| Asia (Korea, Taiwan, Singapore, etc.) |
5 to 10 business days |
| EU member countries |
7 to 14 business days |
| North America (USA, Canada) |
7 to 14 business days |
| Other regions |
10 to 21 business days |
*The above are estimates and may be delayed due to customs procedures or local delivery conditions.
Shipping to the EU
Deliveries to EU member countries require customs clearance. Customs duties, import taxes, and VAT (value-added tax) may apply, and these charges are the customer's responsibility. For details, please contact the customs authority in your country.
If a delivery is significantly delayed (more than 14 business days), we will contact you at your registered email address.
Shipping Fees
Shipping fees can be confirmed at the time of your order. Orders over a certain amount may qualify for free shipping.
Loss or Damage
If your item is lost or damaged during shipping, please contact us at od-brightway@inter-shoes.com. We will respond promptly.
Contact
556-0014
1-11-20 Daikoku, Naniwa-ku, Osaka City, Osaka, Japan
International Shoes Co., Ltd.
Phone: 06-6641-2714
Email: od-brightway@inter-shoes.com
Business hours: Weekdays only (closed Sat/Sun/holidays)
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