Privacy policy

Last Updated: August 29, 2025

brightway-osaka-store operates this store and website (including all related information, content, features, tools, products, and services) to provide customers with a curated shopping experience (the “Service”). brightway-osaka-store is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transactions through the Service, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “Personal Information,” we mean information that identifies you or another individual, or that can reasonably be associated with you. Personal Information does not include information collected anonymously or that has been de-identified.

Depending on how you use the Service, your location, and as permitted or required by applicable law, we may collect or process the following categories:

Contact Information
Name, address, billing address, shipping address, phone number, email address.

Financial Information
Credit card, debit card, bank account numbers, payment information, transaction details, payment confirmations.

Account Information
Username, password, security questions, preferences, account settings.

Transaction Information
Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and transaction history.

Communications with Us
Information included when contacting customer support.

Device Information
Device, browser, network connection details, IP address, unique identifiers.

Usage Information
How and when you access the Service and how you navigate it.

Sources of Personal Information

Directly from you — When you create an account, make a purchase, contact us, or otherwise provide information.
Automatically through the Service — Via your device, cookies, and similar technologies.
From service providers — Third parties processing data on our behalf.
From partners and other third parties

How We Use Your Personal Information

Providing, Customizing, and Improving the Service
To process orders, payments, shipping, returns, manage accounts, provide recommendations, and personalize your shopping experience.

Marketing and Advertising
To send promotional messages and display ads based on your shopping behavior.

Security and Fraud Prevention
To protect accounts, detect fraud, and maintain service security.

Communicating with You
To provide customer support and service-related communications.

Legal Reasons
To comply with laws, respond to legal requests, and enforce our policies.

How We Disclose Personal Information

We may share your Personal Information:

With Shopify, vendors, and service providers (IT, payment processing, logistics, etc.)
With business and marketing partners for advertising and promotions
When you request or consent to sharing (e.g., social login, shipping)
Within our corporate affiliates
For legal compliance or business transfers (merger, bankruptcy)

Relationship with Shopify

The Service is hosted by Shopify, which processes Personal Information to operate and improve the Service. Shopify may process data in countries outside your residence. Shopify may also use data from interactions across merchants to provide enhanced features. Shopify is responsible for processing such data and handling related rights requests.

More details:
Shopify Consumer Privacy Policy
Shopify Privacy Portal

External Websites and Links

We are not responsible for the privacy practices or content of third-party websites linked through our Service.

Children’s Data

The Service is not intended for children. We do not knowingly collect Personal Information from minors. Parents or guardians may contact us to request deletion of a child’s data.

Security and Retention

No system is completely secure. We retain Personal Information only as long as necessary for service provision, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights including:

Right of Access / Right to Know
Right to Deletion
Right to Correction
Right to Data Portability
Managing Communication Preferences (unsubscribe from marketing emails)

More information on Shopify data rights:
https://privacy.shopify.com/en

We may verify your identity before processing requests and respond within legally required timeframes.