Cancellation policy

Some products in the store may be sold as subscriptions, pre-orders, or try-before-you-buy purchases. This cancellation policy explains how to change or cancel these types of purchases.

 Pre-orders

 
When you purchase a pre-order, you are buying an item that is out of stock, or not yet in stock but becoming available soon. At checkout we either collect no payment or a partial payment, save your payment method, ship the item at a later date, and charge the full or remaining amount at that time.
You can cancel a partially paid pre-order that has not yet shipped. If your order has already shipped, it cannot be cancelled, but you can request a full or partial refund. For more information about returns and refunds, please see our Refund Policy.

 
Try before you buy

 
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You have a set grace period to decide whether you wish to keep the item. If the item is not returned by the end of this period, we will charge the full amount to your payment method.