Q. Can I specify the time of delivery for my product?
A.
The time slots that can be specified vary depending on the delivery company, but we will do our best to specify the delivery time as soon as possible.
If you have a preferred time slot, please specify this in the comments section when adding the item to your cart.
Q. When will my product arrive?
A.
We will ship your order within 3 to 5 business days after receiving it.
Products ordered during the summer holidays and the New Year holidays will be shipped in order after we reopen.
Q. Who is the delivery company?
A.
Delivery will be made by Yamato Transport, Sagawa Express, or Japan Post (Yu-Pack).
There are cases where the delivery company is limited depending on the delivery area (Hokkaido, Okinawa, remote islands, etc.).
If you have a preference for a shipping company, please write "Delivery via ⚪⚪" and the name of the shipping company in the comments section when adding the item to your cart.
Q. How many days will it take to complete the sole replacement?
A.
Once the product is shipped by the customer, we plan to return it to you within 3 to 4 weeks of receiving it.
If you need something urgently or have a special request, please write it in the comments section when you add the item to your cart. We will try our best to accommodate your request, although we may not be able to meet all your requests.
Q. Is it possible to replace the soles of products other than Brightway?
A.
I am very sorry.
Sole replacement is only available for Brightway products.
Q. What is the difference between the EVA series and other series?
A.
Part number: BR5001, BR5002, BR6001, BR6002
It has a synthetic rubber outsole.
Part number: BR7001, BR7002, BR8001, BR8002
Equipped with an EVA resin outsole.
Compared to synthetic rubber soles, the volume is 1.5cm thicker, lighter, and has improved cushioning. Although lightweight, EVA is more durable and less likely to wear out.
Q. Is it possible to change the rubber sole design to an EVA sole?
A.
Yes, brightway designs can be interchanged with all sole types.
The color can also be replaced with a different color than the one installed.
In that case, please let us know when adding the item to your cart that the color is different from the sole color of your shoes.
Q. When replacing the soles, is it possible to exchange them for a different color sole?
A.
Yes, you can change the color when replacing the soles, for example from white to black.
In that case, we would appreciate it if you could write something like "I would like the shoes to be white and the soles to be black" in the comments section when adding the item to your cart.
Q. Is it possible to purchase products or request sole replacement at brightway's headquarters?
A.
We are available on weekdays from 9:00 to 17:00.
In that case, we would be very grateful if you could contact us in advance via our LINE account or by calling the brightway office.
TEL: 06-6641-2714 (International Shoes Co., Ltd.)
*The company name is International Shoes Co., Ltd.
Please let us know at the beginning that this is regarding the repair of the brightway.
